Refund and Returns Policy – AVS Pro Shield
At AVS Pro Shield, we strive to ensure your satisfaction with every purchase. Please review our Refund and Returns Policy below.
1. Return Eligibility
- Digital Products: Due to the nature of digital goods, we do not accept returns or offer refunds once the product has been delivered or activated.
- Physical Products: Returns are accepted within 30 days of receipt for unused and unopened products.
2. Return Process for Physical Products
- To initiate a return, contact us with your order number and reason for return.
- Returns must be in their original condition and packaging.
- Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
3. Refund Process
- Refunds for eligible returns will be processed once the product is received and inspected.
- Refunds will be issued to the original payment method.
- Please allow 7-10 business days for the refund to reflect in your account.
4. Damaged or Defective Items
- If your product arrives damaged or defective, notify us within 48 hours of delivery with photos of the damage.
- You may request a full refund or a replacement at no additional cost.
- Return shipping for damaged or defective items will be covered by us.
5. Non-Refundable Items
- Digital products that have been activated or downloaded.
- Opened, used, or tampered physical products.
6. Exchanges
- We do not offer direct exchanges. If you need a different item, follow the return process and place a new order.
7. Order Cancellations
- Orders can be canceled before shipping.
- Once shipped, orders cannot be canceled, but you may request a return upon receipt.
8. Contact Us
For refund or return inquiries, contact us:
📧 Email: info@avsproshield.com
📞 Phone: 24/7 Support Service
📍 Address: 385 Roosevelt Road, Pittsburg, Kansas 66762, United States